Privacy Policy

1. Introduction

This Privacy Policy explains how CreatorWall collects, uses, stores, shares, and protects information when you visit our website, submit a creator profile, purchase a spot, purchase an upgrade, receive an Owner Code, contact us, or use any current or future CreatorWall feature.

CreatorWall is available at https://www.creatorwall.app.

If you do not agree with this Privacy Policy, please do not use CreatorWall or submit information through the website.

2. Contact

For privacy questions, data requests, support, Owner Code help, or legal notices, contact us at:

owner@mail.creatorwall.app

3. Information We Collect

When you use CreatorWall, we may collect information that you provide directly, information created through your purchase, and technical information related to website usage.

Information you may provide includes:

• display name,
• email address,
• social media username,
• profile image or uploaded image,
• category or niche,
• follower count,
• website link,
• short bio or profile description,
• spot tier selection,
• support messages,
• and any other information you choose to submit.

Purchase and platform information may include:

• payment status,
• checkout session ID,
• purchased tier or upgrade,
• assigned spot ID or coordinate,
• spot status,
• purchase date,
• Owner Code status,
• email delivery status,
• and related order records.

Technical information may include:

• device and browser information,
• approximate location based on technical data,
• pages visited,
• referring links,
• performance data,
• error logs,
• and general analytics information.

4. Payment Information

Payments are processed by third-party payment providers such as Stripe. CreatorWall does not directly store your full card number, full card details, or full payment credentials.

We may receive payment-related information from Stripe, including your email address, payment status, purchased product, checkout session ID, order details, and payment time.

Stripe may process your payment information according to its own privacy policy and terms.

5. Owner Codes

After a successful spot purchase, CreatorWall may generate a private Owner Code and send it to the email address provided during checkout.

The Owner Code helps verify ownership for future support requests, spot updates, transfers, or possible resale marketplace features.

CreatorWall stores a secured version of the Owner Code, not the raw Owner Code itself. This helps protect your ownership information and reduces the risk of misuse if database information is ever accessed without permission.

You are responsible for keeping your Owner Code private. Do not share it publicly.

6. Transactional Emails

We may send transactional emails related to your use of CreatorWall, including purchase confirmations, Owner Code emails, support messages, service updates, security notices, and important account or spot-related messages.

We use Resend to send transactional emails. Resend may process your email address and email delivery information according to its own privacy policy and terms.

Transactional emails are not marketing newsletters. They are used to operate the service and provide important information about your spot, purchase, Owner Code, or support request.

7. Publicly Displayed Information

Some information you submit may be displayed publicly on CreatorWall. This may include your display name, social username, profile image, category, follower count, website link, bio, spot tier, assigned spot, and visual upgrades such as Featured Glow.

Do not submit information that you do not want displayed publicly.

Your email address and Owner Code are not intended to be displayed publicly.

8. How We Use Information

We use collected information to:

• operate CreatorWall,
• process spot purchases and upgrades,
• assign and display creator spots,
• upload and display profile images,
• send Owner Codes and transactional emails,
• verify spot ownership,
• provide customer support,
• process refunds or payment issues,
• prevent fraud, abuse, spam, and unauthorized access,
• monitor website performance,
• fix bugs and technical problems,
• improve the website and user experience,
• comply with legal, tax, accounting, or payment obligations,
• and prepare possible future marketplace or resale features.

9. Legal Basis for Processing

Where applicable, we process personal information based on one or more legal reasons, including:

• Contract: to provide the spot, upgrade, Owner Code, and service you purchased.
• Legitimate interests: to operate CreatorWall, prevent fraud, improve the platform, provide support, and protect the website.
• Legal obligations: to keep records, respond to lawful requests, and comply with payment, tax, or consumer obligations.
• Consent: where we ask for permission for optional processing.

10. Third-Party Services

CreatorWall uses third-party services to host the website, process payments, store data, upload images, send emails, monitor performance, and operate the platform.

These services may include:

• Stripe for payments and checkout,
• Vercel for hosting, deployment, analytics, and domains,
• Supabase for database, storage, and backend services,
• Resend for transactional emails.

These third-party services may process information according to their own privacy policies and terms. CreatorWall is not responsible for their independent privacy practices.

11. Sharing Information

We do not sell your personal information.

We may share information with service providers when necessary to operate CreatorWall, process payments, send emails, store data, provide support, prevent fraud, or comply with legal obligations.

We may also share information if required by law, legal process, payment dispute, fraud investigation, security issue, or to protect the rights, safety, and property of CreatorWall, users, or others.

12. Cookies and Analytics

CreatorWall may use cookies, analytics, logs, or similar technologies to understand website traffic, detect errors, improve performance, protect the service, and measure how users interact with the website.

We may use Vercel Analytics or similar tools to understand general website usage. Analytics information helps us improve performance, design, reliability, and user experience.

You may be able to control cookies through your browser settings. Blocking certain cookies or technologies may affect how some features work.

13. Data Storage and Security

We take reasonable steps to protect information stored by CreatorWall. This includes using trusted service providers, limiting access to sensitive backend systems, and storing Owner Codes in a secured form instead of storing the raw code.

However, no online service can guarantee perfect security. You should keep your Owner Code private and avoid sharing sensitive information publicly.

If we become aware of a security issue that affects your information, we will take appropriate steps based on the nature of the issue and applicable law.

14. Data Retention

We keep information for as long as reasonably needed to operate CreatorWall, display purchased spots, verify ownership, provide support, maintain purchase records, prevent fraud, resolve disputes, and comply with legal, tax, accounting, or payment obligations.

Some public spot information may remain visible for as long as the spot remains active on CreatorWall, unless it is removed or changed according to our Terms of Service.

If you request deletion or removal, we may still retain certain information where required for legal, payment, accounting, fraud prevention, security, dispute, or platform integrity purposes.

15. Future Marketplace Data

CreatorWall may introduce a resale marketplace or transfer feature in the future. If this happens, we may process additional information needed to verify ownership, create listings, process resale payments, handle transfers, prevent fraud, and provide marketplace support.

Future marketplace features may require additional terms, privacy details, verification steps, payout rules, or identity checks. We may update this Privacy Policy before or when those features become available.

16. Your Rights

Depending on your location, you may have rights regarding your personal information. These may include the right to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent where processing is based on consent.

To make a privacy request, contact us at owner@mail.creatorwall.app.

We may need to verify your identity or ownership before fulfilling certain requests, especially requests related to a purchased spot or Owner Code.

17. EU and EEA Users

If you are located in the European Union or European Economic Area, you may have additional privacy rights under applicable data protection laws.

You may have the right to contact your local data protection authority if you believe your data protection rights have been violated. We encourage you to contact us first so we can try to resolve the issue directly.

18. International Transfers

CreatorWall may use service providers located in different countries. By using CreatorWall, you understand that your information may be processed, stored, or transferred outside your country of residence where permitted by applicable law.

We rely on service providers that are commonly used for modern web hosting, payments, databases, storage, analytics, and email delivery.

19. Children's Privacy

CreatorWall is not intended for children under the age required by applicable law to use online services or make purchases without parental or guardian permission.

If you believe a child has provided information without proper permission, contact us so we can review the issue.

20. Your Responsibilities

You are responsible for submitting accurate information, keeping your Owner Code private, using a valid email address, and making sure you have the right to submit any images, usernames, links, or other content you provide to CreatorWall.

Do not submit sensitive personal information unless it is necessary. Do not submit information you do not want displayed publicly.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make important changes, we may update the Last Updated date, post a notice on the website, or provide notice by email where appropriate.

Your continued use of CreatorWall after changes means you accept the updated Privacy Policy.

22. Contact

For privacy questions, data requests, support, Owner Code help, or legal notices, contact:

owner@mail.creatorwall.app